Warranty Policy

🔧 DYISLAND Brake Kit Warranty Policy

DYISLAND provides a 1-year quality warranty for all brand-new hydraulic disc brake kits purchased through our official website, delivering reliable after-sales support to protect your riding safety and overall experience.

1. Scope of Coverage

  • This warranty applies only to bicycles and brake kits purchased directly from the official DYISLAND website:【 https://dy-island.com/】.

  • The warranty period is 1 year from the date of purchase.

  • Second-hand products or those purchased from unauthorized or third-party platforms are not covered under this warranty.

2. What the Warranty Covers

If your bicycle/brake kit meets the standards of proper use and maintenance, we will provide:

  • Repair services

  • Replacement parts (limited to one-time replacement)

  • All associated parts, labor, and shipping costs

⚠️ Only one free replacement is allowed during the warranty period.

3. Shipping Damage Policy

  • For any product purchased through our official website, shipping damage must be reported within 7 days of delivery.

     

  • This policy applies to all products purchased from DYISLAND official website.

     

  • After verification, DYISLAND will replace any parts damaged during shipping free of charge.

4. What Is NOT Covered

🔩 Normal wear-and-tear parts (not covered under warranty):

  • Brake pads

  • Brake fluid

  • Brake hoses

  • Seals and O-rings

  • Brake rotors

 Other situations::

  • Damage caused by collisions, fire, accidents, or environmental conditions (e.g., acid rain, sea salt, hail, etc.)

  • Overloading, misuse, or lack of regular maintenance

  • Unauthorized disassembly, modification, or repairs

  • User-inflicted damage or failure due to improper use

  • Performance issues resulting from non-standard use

5. Warranty Claim Process

  • Submit a Warranty Request
    Please email the following to our customer support team (dyislandemliy@gmail.com):
  • Order number
  • Photos or videos clearly showing the defect
  • Brief description of the issue

  1. Evaluation by Support Team
    Once received, our team will review your claim within 2–7 business days and confirm whether the issue qualifies as a manufacturing defect.

  2. Replacement Parts Shipment
    If the issue is covered, DYISLAND will ship the replacement parts.

    • Expedited shipping is not available for warranty parts.

6. Out-of-Warranty Support

  • If your brake kit is outside the warranty period, we still offer diagnostic and repair services.

  • However, the customer is responsible for the cost of replacement parts and shipping.

📬 To request warranty service or support, please contact us at:
✉️ (dyislandemliy@gmail.com)